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IT Support Specialists required (x5)

Category:Contract
Location: Ottawa, Ontario K1R 7X7
Posted:Tue, February 14, 2017
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Experis (Ottawa, Ontario) is in charge of delivering end-to-end solutions through connecting both highly-skilled professionals and best-practice project solutions to address client challenges. We realize an individual's potential can't be captured in a resume and that you're much more than a job title. We understand you're an exceptional individual with endless possibilities - and that it's not just what you can do that's important, but also what you want to do. That's why we make sure to uncover your unique talents, interests and goals - and connect you to career opportunities that inspire you and your success. You'll get more out of work than you imagined possible

Job Description:

Our Federal Government client here in Ottawa, Ontario (Canada) has five (5) ten (10) month contract opportunities (with extensions) available for intermediate service desk support professionals. You must be bilingual (English / French) to be considered. You must possess a valid Secret clearance. If interested please apply directly to derek.weber@experis.com

  • Providing IT and network support and maintenance including adding/deleting client accounts
  • Take ownership with providing 1st Level desk-side support to end-users to trouble-shoot and resolve problems
  • Support end-users to resolve, on initial contact, incidents related to Microsoft Office Suite and Microsoft Exchange
  • Supporting operating systems, application software and various software automation tools and utilities
  • Create tickets and populate technical information for incident requests, changes and site access requests for clients
  • Identifying, escalating and tracking problem tickets associated with specific operating system images
  • Developing and maintaining technical documentation
  • Performing initial problem analysis and working with other appropriate staff as required to determine resolution
  • Maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users

Qualified Candidates will ideally possess:

  • Thrive in a fast-paced and deadline-driven environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent organizational and problem solving skills

If you are interested in this opportunity please submit to the email address below

Derek Weber
Senior Recruiter
National Capital Region
T: (613) 237-1727 x 8012
C: (613) 222-2451
derek.weber@experis.com
360 Albert Street, Suite 830
Ottawa ON. K1R 7X7
www.experis.ca

We thank you for your interest in Experis and wish to advise that only candidates under consideration will be contacted.

Experis is an Equal Opportunity Employer (EOE/AA)

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