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Client Affinity Manager

Location: Calgary Region, Alberta T2R 1R9
Posted:Tue, February 19, 2019
Salary:Up to CA$0.0 per hour
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Role: Client Affinity Manager
Duration: 1 year
Worksite: Calgary - onsite

Support Infrastructure Services clients and specialize in representing current RFS portfolio offerings to clients. Tasks include: Responsible for the E2E success of the RFS process (submission through implementation) within assigned accounts; Responsible for E2E RFS Process activities of dedicated accounts portfolio;

Provide business direct to RFS Managers, RFS Operations Specialists; Manage Client expectations/satisfaction with E2E RFS Process; Set up RFS governance framework with Client; Lead discussions with Client and Account Team to drive continuous process improvement; Work with Client to review rejected proposals & develop improvement process; Negotiate with Client on specific RFSs as appropriate; Participate in meetings/calls (as necessary) to review/accept requests
provide business planning information to allow Delivery, F&P, QA & Legal to proactively plan for resources to support the anticipated workload; Participate as required in RFIs, RFPs, and contract amendments; Responsible for internal issue resolution; Assist PE in managing Client relationship with regard to RFS process
Perform RFS process oversight and portfolio reporting; Achieve targets for key Performance Indicators (e.g. Revenue, Win Rate, Met Proposal); Provide input into PE Cadence."

Experis is an Equal Opportunity Employer (EOE/AA)

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