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Client Service Delivery Manager (contract position)

Location: Ottawa, Ontario K1R 7X6
Posted:Mon, May 11, 2020
Salary:Up to US$0.0 per hour
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Experis (Ottawa, Ontario) is in charge of delivering end-to-end solutions through connecting both highly-skilled professionals and best-practice project solutions to address client challenges. We realize an individual's potential can't be captured in a resume and that you're much more than a job title. We understand you're an exceptional individual with endless possibilities - and that it's not just what you can do that's important, but also what you want to do. That's why we make sure to uncover your unique talents, interests and goals - and connect you to career opportunities that inspire you and your success. You'll get more out of work than you imagined possible

Job Description:

Experis in Ottawa, Ontario (Canada) has one full time job available for a Senior Service Delivery Account Executive (you will ideally be bilingual in both official languages (English / French). If interested please apply directly to

  • Work with the Client Account Director (CAD), you will build relationships with an assigned set of customers and will be responsible for regular communication with the clients about their expectations, status and needs of the engagement. Through this relationship you will identify potential additional sales and revenue opportunities and will work to grow the engagement
  • Establishes and develops client relationships in order to ensure successful delivery and client satisfaction while assuring that the project engagement is delivered in accordance with approved Experis policies and procedures
  • Responsible for identifying new opportunities within clients and alerting the appropriate stakeholders and support them to win the opportunity
  • Assist in reviewing, completing and submitting proposals; ensure the validity of delivery dates and commitments
  • Lead development and professionally deliver client presentations as required to support sales opportunities
  • Coordinate with Practice management to maintain resource forecasts consistent with practice sales pipeline; coordinate and schedule project staff ramp up, preparation of Project Plan and project kickoff meetings in conjunction with Project Manager
  • Comply with usage, maintenance and timely transmittal of information to ensure accuracy and integrity of internal Experis business applications and processes
  • Work with the Director, Service Delivery to create of both internal and external competency materials to support sales, marketing and develop and maintain delivery methodologies; assist with sales calls to support competency as requested; perform market research to stay abreast of recent trends and continuously improve service offering.

Qualified Candidates will ideally possess:

  • Thrive in a fast-paced and deadline-driven environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent organizational and problem solving skills

If you are interested in this opportunity please submit to the email address below

Derek Weber
Senior Recruiter
National Capital Region
T: (613) 237-1727 x 8012
C: (613) 222-2451
440 Laurier Avenue West, Suite 351

Ottawa ON. K1R 7X6

We thank you for your interest in Experis and wish to advise that only candidates under consideration will be contacted.

Experis is an Equal Opportunity Employer (EOE/AA)

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